Dynamics 365 Workflow
Attaching an SSRS Report In Dynamics 365

NIKHIL RAJENDRAN Being customer-centric isn’t just an added value that an organization has to offer anymore. It is a quintessential feature that defines a company. It has been proven that [...]

Dynamics 365 Workflow
Attaching an SSRS Report In Dynamics 365

NIKHIL RAJENDRAN Being customer-centric isn’t just an added value that an organization has to offer anymore. It is a quintessential feature that defines a company. It has been proven that [...]

Microsoft Power Tools
Microsoft and its Cornucopia of Products: How Power Tools are Transforming Business

“You join here, not to be cool, but to make others cool."                                                                                      - Satya Nadella, CEO Microsoft Would you think that “Making others cool” should be the new tagline [...]

Dynamics 365 Customer Service
Customer story: Jumeirah Hotels with Microsoft Dynamics 365

Jumeirah Hotels & Resorts--owners of some of the world's most luxurious hotels--has a reputation for delivering world-class hospitality. In their tradition of excellence, the company compiles data through its customer [...]

Power BI Support
Dynamics 365 Customer Service
Dynamics 365 Customer Engagement For Providence St. Joseph Health

Providence St. Joseph Health is moving beyond the typical call center to provide more personalized experiences for patients. Liaisons from its Patient & Provider Engagement Center are solving industry-wide challenges […]

Customer Story: RLH Corporation Used Dynamics 365 Services

Business applications are key to successful operations. But disconnected solutions can compromise productivity, overwhelm employees, and frustrate customers.

With siloed systems and “Frankensteined solutions,” RLH Corporation faced the internal and customer-management challenges that many modern businesses face. But using Dynamics 365 and Office 365, they have consolidated systems into one platform, empowered employees, and improved guest satisfaction in the process.

Simplified operations and digital transformation are also within your reach. Let AhaApps show you how. Contact us to learn more.

Inside the CIO’s Mind

The role of the CIO has undergone many dramatic changes in recent years. Today's CIO may be considered a business co-creator, trusted operator or an instigator of change. Whatever group [...]

Salesforce – What are Skinny Tables?

What are Skinny Tables? Salesforce creates skinny tables to contain frequently used fields and to avoid joins, and it keeps the skinny tables in sync with their source tables when [...]

At a Glance: The Hidden Costs of a CRM

It’s easy to overlook the costs associated with implementing a new CRM. Check out this infographic to uncover the five most common CRM hidden costs.

Digital Change Starts with C-Level Collaboration

Less than 25 years ago, many CEOs dismissed the suggestion of a company website, or at best, offered reluctant approval and virtually no support. This approach was soon proven to [...]

The Hidden Cost of a CRM

In today’s fast-paced, ultra-competitive, and highly technical business environment, the CRM has become an organization’s most valuable asset. A CRM is essential to understanding […]

Microsoft Dynamics vs Salesforce CRM
A Comprehensive Guide to the Two Largest CRM Platforms

Microsoft Dynamics & Salesforce   “Customer is King” is an old saying but remains true today. Any organization that relies on knowing customers needs and addressing those needs knows the [...]

Salesforce Integration Patterns and Practices for mortals

Salesforce lives in the cloud, we all know that right. Thanks to Marc Benioff.   But that does not mean it stays isolated. There will be needs to have your Salesforce […]

Large Government IT Networks Coming Around Slowly to Realities of Modernization

Because legacy apps have various factors dependent on their platform, many are not portable to the Cloud easily. Methodologies are thus needed to prepare well for modernization. In government IT [...]

How Traditional Manufacturers Are Harnessing the Power of Salesforce

Once upon a time, there was a major manufacturing corporation with 12 plants located throughout the United States. The corporate IT department selected a canned program and modified it, installed [...]

5 Most Important Keys in Approaching a Digital Transformation

In recent years, the terms "digital transformation" and "going digital" have been cropping up with increasing frequency. There is no doubt that the digital age has arrived, complete with all [...]

9 Ways Companies Can Avoid the Pains of Digital Disruption

Digital disruption is going to affect every company sooner or later. Either the company will be disrupted, or it will be the one causing the disruption. Regardless of whether you [...]

Digital Disruption: Why Enterprises must Adapt and Innovate or Risk Fading Away

The first "Encyclopaedia Britannica" was published in three volumes between 1768 and 1771. For the next two centuries, the company worked to build and retain its reputation as the publisher [...]

Digital Disruption Starts with the Death of Siloed Thinking

With increasing frequency, companies and organizations are embracing the move to digital enterprises. Some view the move as a basic step toward IT modernization, others feel the transformation is necessary to keep [...]

Why CIOs Belong in the Boardroom

In the days before computers, boards of directors concerned themselves with keeping stockholders happy, increasing profits and planning future growth. When IT became—in the minds of many board members—a necessary [...]

Enterprise Architecture and Digital Initiatives: What You need to Know

Suppose you are the CEO of a thriving enterprise. You have heard a great deal about "going digital" and believe that such a move could benefit your company. After meeting [...]

The Benefits of Salesforce Compared to SAP Cloud

Back in the early 1980s, virtually every office that was not still producing reports and correspondence on a typewriter had a word-processing software called WordPerfect. It was a DOS application [...]

Using Salesforce CRM in a Digital Business: The Top 6 Tips of 2015

The basic concepts behind managing customer relationships are nothing new. Companies have been trying to accomplish that for as long as there have been customers. As technology and consumer demands [...]

How Salesforce Analytics Cloud Helps You Leverage Your Data

We live in the age of big data. Enterprises are collecting more information than ever before, and theoretically, it should be helping improve customer relations, drive sales and enhance marketing [...]

Planning Your Data Migration to Salesforce

Once an enterprise has decided to implement Salesforce, the next question that most people have involves how to integrate their legacy data. It would be nice if Salesforce possessed psychic [...]

3rd Party Tools to Enrich Your Data for Better Analysis

The era of big data has brought to light problems that have always existed in data warehouses, such as dirty data, missing fields or duplicate records. Poor-quality data can have [...]

Salesforce Analytics Cloud: The Essentials You Need to Know

Recently, there has been a great deal of discussion about harnessing the power of big data and using analytics to further the goals of businesses. The problem is that it [...]

5 Critical Mistakes You Must Avoid to Ensure Salesforce Adoption

Joe Doe, the sales manager at Some Company, had lunch with his neighbor, John, who just happened to be the sales manager at Another Company. All John could talk about was [...]

Is Salesforce the Right Solution for You?

You have decided to upgrade your CRM system, move it to the cloud or implement one for the first time. Your research has indicated that Salesforce has the best reputation [...]

5 Tips for Integrating ERP and CRM

Salesforce is a powerful CRM solution -- even a cursory review of the basic functionality and the abundance of offerings at the AppExchange prove its potential. However, many enterprises already [...]

3 Ways a Leader Can Undermine Cohesion at Work

When businesses are scaled up, fragmentation is a natural result. Organizations get divided into “pieces” as they get bigger - unless a leader drives something different by design.   To [...]

Top 3 Reasons to Employ an Iterative Approach for CRM Rollouts

A Tale of Two Companies (With Apologies to Charles Dickens)   It was the largest of enterprises; it was the smallest of enterprises. What both companies had in common was [...]

How to decide how much data lives in Salesforce?

When you decide to implement a Salesforce solution, one of the most important issues you must resolve is how much of your legacy data should be exported -- and how you [...]

6 Things to Avoid During Data Migration

Business these days is in the clouds — data clouds, that is. More and more businesses are abandoning their legacy programs for cloud-based solutions, such as Salesforce.com. In their eagerness [...]

9 Best Practices and Strategies for Data Migration

In the old days, "data migration" was a straightforward task. If you wanted to go from four-drawer gray file cabinets to five-draw tan ones, you simply lifted the folders from [...]

Preparing Your Data for Migration — And Managing it Afterwards

It is a scenario that happens all too frequently: A company decides to implement a new software or platform. No matter how many benefits the new implementation can offer, there [...]

The 7 Most Common Types of Salesforce Integrations

Salesforce is a very versatile and powerful tool that offers a number of ways to integrate data. There is no single solution that is the best for all enterprises; during [...]

How to Craft a Business Case for Cleansing Data

You know that you have dirty data. You know that there are valid reasons for cleansing it, such as a pending Salesforce implementation. Now all you need is to obtain approval for [...]

6 Tips for Scrubbing Your Data Clean

In ever-increasing numbers, enterprises are discovering that Salesforce is far more than just a contact database.It is a powerful tool that can assist virtually every department in your organization. However, like [...]

Cost of Cleansing Data: How Much is Enough?

"How much should my organization spend to clean my customer data?" This question arises frequently whenever the subject of data cleansing arises. Cleaning up your data is one of the recommended [...]

Cleaner Data vs. More Data — Which is Better?

The era of "big data" is upon us. Emerging technologies give us access to wide range of data that was unavailable even a few years ago. Integrated data sources, migration to [...]

Are you using Salesforce just as a contact database? You’re throwing money away!

Salesforce makes a great tool for storing your contact information. Your customer database is no doubt an important part of your sales strategy. However, Salesforce is much more powerful, and [...]

How IT Can Facilitate Sales and Marketing Alignment with Salesforce

Marketing and sales share one basic goal, which is to enhance the company's revenue. However, sales and marketing are often not aligned, resulting in wasted efforts and ineffective attempts to [...]

Salesforce CRM Content – Best Practices

In this blog post you will find some of the best practices for managing content on Salesforce. We have identified the high level direction in this post for implementation consideration. […]

Why CIOs Need to Explore Adaptive Sourcing

People often complain that things today just aren't built to last. Everything from cars to toasters, they will tell you, was manufactured better in the old days, and consumers expected [...]

Getting List of Objects from Apex Picking the right API

Getting List of Objects from Apex Picking the right API Situation: In many scenarios, there is a requirement to retrieve a list of objects in an organization to process them. Apex […]

4 Steps to Help Prepare Your Data for Salesforce Integration

If it is possible to suffer from being too good at what you do, then Salesforce is an excellent candidate. Salesforce is such a powerful platform that a number of [...]

An Under the Hood Look at Force.com Architecture Part 2

In Part 1 of this post, we talked about Multitenancy, Multitenant Kernel, Meta Data Driven Kernel and Polyglot persistence. In this post, we'll describe the data model used in Force.com [...]

SOQL Best Approaches

 When Dealing with Large Data your SOQL query may return so many Objects that the limit on heap size is exceeded and an error occurs. To resolve, use a SOQL […]

The Search for a Project Management Silver Bullet – Is There One?

Project management methodologies were invented to enable teams to work more efficiently in order to provide a better product in optimal time. Over the last few decades, an overwhelming number [...]

Picking Right API in Salesforce

Picking Right API Salesforce provides programmatic access to your organization’s information using simple, powerful, and secure application programming interfaces. When to Use REST API REST API provides a powerful, convenient, [...]

Single Sign-On – Things to ponder

Single Sign-On - Things to ponder Consider the following when implementing Single Sign-On:  Your organization’s implementation of the Web Service must be accessible by salesforce.com servers. Typically this means that [...]

Things to consider – Visualforce page performance

Things to consider -Visualforce page performance Visualforce was designed to provide developers with the ability to match the functionality, behavior, and performance of standard Salesforce pages. If your users experience [...]

Protect your Salesforce data from SOQL Injection

Protect your Salesforce data from SOQL Injection INTRODUCTION: In the wake of the current security threats running wild, we wanted to talk a bit about SOQL injection which is comparable […]

How to get started with Salesforce 1 platform Development

How to get started with Salesforce 1 platform Development Salesforce have unveiled Salesforce 1, a new CRM platform to better connect with customers and to keep up with latest trends [...]

Large Data and Salesforce

Tips on handling Large Data on Salesforce BEST PRACTICES This section lists best practices for achieving good performance in deployments with large data volumes. The main approaches to performance tuning [...]

Salesforce Environment

Salesforce Environment   ABSTRACT To get started with Force.com, all you need is a computer and an internet connection. What you don't need are application servers, web servers, databases, and [...]

An Under the Hood Look at Force.com Architecture Part 3

In Part 1 of this post we talked about how Force.com platform manages the Data model. In this post we'll describe about Multitenant App Development.. Read on...   Multitenant App Development The [...]

An Under the Hood Look at Force.com Architecture Part1

We are thrilled to share our knowledge on the Salesforce.com platform. We are starting this with the first blog post on Force.com Architecture, this is the 1st part in the [...]

5 Best Practices for Approaching an Iterative CRM Rollout

A previous post discussed the advantages of using the iterative approach when implementing a Salesforce solution. However, knowing why you should do something can often be insufficient. For example, someone who has [...]