Omni-channel

Connect every channel with a platform that delivers cloud-based customer support software for consistent, convenient service.

Provide Support through Multiple Channels

from telephone and email to Web-based self-service and popular social platforms such as Twitter and Facebook.

Playing to Win with Salesforce Service Cloud

Resolve Cases Faster

With easy visibility into the full context of all cases and a record of every customer interaction all on a streamlined dashboard.

Enhance Customer Interactions

By using sophisticated account/contact views, case management capabilities, and a salesforce.com CRM-powered customer portal that enables customers to track their own cases and even join in social networking conversations.

Provide Support through Multiple Channels

From telephone and email to Web-based self-service and popular social platforms such as Twitter and Facebook.

Solve your Salesforce Challenges with AhaApps

Expertise in service transformation

We are a leading provider of solutions that help companies transform their end-to end service capabilities.

Speed to market

Whether you’re deploying Salesforce Service Cloud as a stand-alone solution or as part of a broader, multi-cloud sales and service transformation, we’ll get you there quickly.

Multi-channel optimization

We help you build the sales and service capabilities that will meet your customers’ expectations for relevance and personalized interactions, regardless of how they choose to engage.

Process excellence

We know that a seamless end-to-end business process can increase the speed and effectiveness with which you can resolve problems and improve the customer experience.

Blog Articles

Salesforce Integration Patterns and Practices for mortals
Salesforce lives in the cloud, we all know that ...
Inside the CIO’s Mind
The role of the CIO has undergone many dramatic ...

Whitepapers

A CIOs Guide to Modernizing Enterprise IT

Organizations that have been relying on legacy applications are now realizing that they need to find a suitable replacement for their software.

Mobility in Field Service Operations

Simultaneously Grow Revenue, Improve Customer Satisfaction and Reduce Costs