Field technicians that use pen & paper to record data suffer the proverbial “paper cuts” and possibly “pen stabs” (I made that up).
Why?
Using pen and paper to record data is not easy when you’re carrying a tool box and thinking about a gazillion problems you need to solve.
So why do they still do it?
Status quo.
Is there a better way?
Glad you asked.
Consider companies in Facilities Management, Manufacturing, Household Goods, Industrial Machinery & Equipment, Energy. It’s a herculean task for management to achieve the escape velocity* needed to launch a company into growth mode. And the use of pen & paper by field technicians just adds gravitational force that works in opposition.
Let’s talk about some industry use cases where pen & paper is inefficient and hinders growth.
Take for instance Facilities Management. They tend to use either pen & paper to record data or laptops. They are usually performing procedures and filling out forms to verify that they’ve cleaned the systems that were inspected. Most of the time they need signatures to meet quality control requirements.
How about a company in the household goods sector? They tend to take measurements of rooms and record information about the conditions of the property.
In the manufacturing industry, mobile apps provided by ERP systems are pretty clunky. At the end of the day or week you end up doing clean/reconciliation which can be very painful and time consuming. It is sometimes worse than having pen and paper.
What about the surveyor roaming from property to property with no cell phone coverage? Oh please give him a break (or an iPhone so he can at least play solitaire).
Some reasons why field service teams may not want to find a better solution:
Here are some disadvantages of antiquated tools in a field service operation.
Now let’s talk about a better way to handle field operations.
There’s something called a smartphone that was invented by a fruit company called “Apple” (thanks Forrest Gump for reminding us that Apple is a fruit company after all); after which copycats followed (think Google ꟷ no offense Google, I love your search).
These devices are powerful tools to help eliminate paper. If you don’t believe me, ask any kid that plays Roblox.
Mobile App Field Service – AhaAppsMobile apps on smartphones can do some cool things, and one of them is to help your field techs become more efficient and eliminate usage of pen & paper.
The list of advantages of moving to a mobile (smartphone)-based field service management system is long:
Are you ready for takeoff? AhaApps can help you achieve escape velocity.
*Escape Velocity (definition by Merriam Webster Dictionary):
The minimum velocity that a moving body (such as a rocket) must have to escape from the gravitational field of a celestial body (such as the earth) and move outward into space.
Mobile Field service management solution provides features to dispatch employees or volunteers based on the type of assignment, their availability, and the physical locations of donors/benefactors.