By Mohona Dutta | Reading time 6 mins
Microsoft had presented a newly augmented reality business application for iOS and Android cell phones this year. Remote Assist was accessible out in the open sea for Android and Product Visualize 365 out in the open review for iOS in spring this year.
Alysa Taylor , Microsoft leader of business applications feels that for a professional, and if one is keen on taking a look at a bit of hardware, the user can utilize his/her cell phone to overlay that equipment and later witness the various breakpoints and then communicate and team up with various topic specialists on probable fixes for the same.
Dynamics 365 Visualize
Dynamics 365 Visualize has given augmented reality apps a prowess helping the marketing and sales teams to assist organizations with passing on the know-how to clients about how a hand-crafted vehicle or item of heavy machinery looks like.
It has engaged dealers to impress and modify items in a real-time situation. This makes a mutual understanding among purchasers and merchants to accelerate complex sales processes.
In businesses like manufacturing, medicinal services, and automotive industry, where items are frequently mind-boggling and profoundly configurable, or basically too unwieldy to even consider carrying around, the requirement for item representation is paramount.
It builds a client’s confidence right off the bat in the business procedure so expensive change orders are lessened, and consumer loyalty is higher.
Utilizing Dynamics 365 Product Visualize, sellers can demonstrate items to clients straightforwardly inside their Dynamics 365 Sales work process. Spatial and setup notes are altogether saved legitimately inside the related sales opportunity.
Since sales assignments ordinarily require something beyond one individual, vendors can use session content directly in Microsoft Teams to improve inner collaborations and provide customer-oriented solutions that are vital to quicken the business procedure.
Remote Assist for HoloLens was first made accessible in an update the last year, together with AI for Market Insights, AI for Customer Service, and Dynamic AI for Sales. Dynamics 365 programming assists associations with uncovering bits of knowledge from their information.
Remote Assist and Dynamics 365 Visualize on cell phones could contend with Google’s ARCore and Project Aero from Apple and Adobe. Each of these applications is intended to assist businesses with utilizing augmented reality in business or buyer settings to show clients what’s conceivable.
Microsoft’s AR for business applications are diverse on the grounds that they’re gone for both B2B and B2C use cases. The difference between this app and Apple or any other is the customer-oriented feature.
It is socially oriented as well and aims to empower organizations to have diverse interaction, communication touchpoints so that the businesses are pushed ahead and grow in various manners.
In April, Microsoft had presented Dynamics 365 AI services for the work environment which helps to hat turn the data into insights and actions, providing a unified view of the clients, products & people to discover new prospects and helping the business that next step into the future.
Dynamics 365 Customer Insights
Dynamics 365 Customer Insights assists organizations with dissecting client maintenance, comprehend what drives client reliability, and convey customized encounters. This enables you to take control of the manner in which you serve clients to the next level.
Like the service you give is so significant and client requirements are continually rising, giving your business a favorable position by utilizing AI to impact the manner in which you work is critical to remaining ahead in the game.
Customer Service Insights utilizes AI and Machine Learning to guarantee a thorough perspective on your clients and execution, just as understanding the best way to deal with resolving issues.
Dynamics 365 Virtual Agent for Customer Service
Dynamics 365 Virtual Agent for Customer Service ingests call logs to assemble bots that talk with clients. They are built on the Microsoft Bot Framework that allows customer service teams to create influential bots using a guided, no-code, graphical interface.
The Virtual Agent bot helps the non-technical subject matter experts to create and monitor customer service bots. These bots can be connected to back-end systems through Microsoft Flow using hundreds of connectors.
These connectors can be utilized to automate current internal workflows and can also be used to produce custom Flows for your legacy systems to extend Virtual Agent competence. Virtual Agent gives better insights through Customer Service Insights an all-inclusive perspective of the customer service department.
Along with them, there are out-of-the-box dashboards that help with information about the performance, engagement rate of these bots. You can also get reports on customer satisfaction, even matters your bots most commonly transferred to a human agent.
Microsoft believes in utilizing a virtual operator in those cutting edges and repeatable, high volume requests so the client assistance professional can be empowered to accomplish more profoundly exhibiting an adjustable, customized commitment with end customers.
Dynamics 365 Fraud Protection
Dynamics 365 Fraud Protection is, as its name proposes, used to recognize extortion from web-based business purchasing behaviors. It emphasizes on payment fraud protection and related scenarios in e-commerce.
It benefits e-commerce sellers to drive down fraud loss, increase bank acceptance rates to produce higher revenue, and improve the online shopping experience for its clients.
We all know that Microsoft has several years of experience protecting their own e-commerce businesses from fraud, therefore, the brains at the company developed an advanced technology stack that utilizes connected big data across multiple lines of business and applies cutting-edge AI to help organizations make accurate decisions in real-time.
By using Dynamics 365 Fraud Protection, business owners can help protect their enterprises from fraud through several ground-breaking and advanced abilities.
If you are a Dynamics user who is interested in taking your business to a different realm with one of these solutions, please do connect with us.
Mohona is a Content Writer for the Marketing team in AhaApps since 2019. When she is not busy attending to her creative, technical side, she likes to binge on sitcoms on Netflix. She loves writing poems and reading short stories when she wants to break away from the humdrum of life.